Terms and conditions
Booking Terms
These terms apply to bookings made through this website, by email or through connected payment and booking providers. They are written for international customers while keeping mandatory consumer rights untouched.
1. Provider
The provider is Florian Wunderling, Kreuzstraße 17, 38118 Braunschweig, Germany. Email: bookavikingmail@gmail.com.
2. Services
Book a Viking offers artistic services including live online video calls, Nordic throat singing lessons, weapon mastery lessons, recorded personalized videos, birthday or celebration calls, workshops, performances and custom event appearances. The exact content, duration and price are shown during the booking process or confirmed individually in writing.
3. Booking process and contract formation
The website can collect service, experience, date, time, contact details, invoice details and payment method. A booking is not finally confirmed merely because a form was submitted. A binding booking is confirmed only after successful payment through the selected payment provider or after written invoice confirmation by the provider.
The provider may reject or cancel requests that are unsafe, unlawful, offensive, technically impossible, unsuitable for the artistic brand, incomplete, unpaid or not confirmed in time.
4. Appointment times
All appointment times shown to customers are Central European Time, CET/CEST, Berlin/Madrid. Customers are responsible for converting the appointment into their local time zone and for joining on time. Late arrival may shorten the session and does not automatically create a refund claim.
5. Payment
Payment may be offered by card, Apple Pay, Google Pay, PayPal, invoice or another listed provider. The payment provider may apply its own terms, security checks and processing rules. Prices shown on the website are fixed offer prices unless a custom quote states otherwise. For business clients, events and custom services, additional travel, preparation, licensing, safety or production costs may apply after written agreement.
6. Invoices and tax information
The customer must provide correct invoice details before payment or before invoice issue. Invoices or receipts are sent by email after payment confirmation or according to the agreed invoice process. If a customer provides incorrect billing data, correction may take additional time.
7. Customer responsibilities
The customer must provide accurate contact information, a working email address, suitable internet connection, safe surroundings and all information needed for the booked service. For personalized videos, the customer must provide names, pronunciation, occasion, tone and deadline clearly. For weapon movement, events or workshops, the customer must ensure a safe space and follow safety instructions.
8. Artistic discretion
The service is artistic and personal. The provider decides the final style, voice, movement, wording, staging and performance within the booked scope. Customer wishes are considered where reasonably possible, but no exact artistic result, viral reach, emotional reaction, physical progress or commercial outcome is guaranteed.
9. Rescheduling, lateness and cancellation
Customers should request rescheduling as early as possible. Rescheduling is subject to availability and is not guaranteed for short-notice requests. If the customer does not appear, arrives late, provides incomplete information or cannot technically participate, the paid fee may be retained where legally permitted. If the provider must reschedule due to illness, technical failure, travel disruption, safety concerns or force majeure, a replacement date or fair alternative will be offered.
10. Personalized videos and digital content
Recorded personalized videos are made individually for the customer. Once production has started or the personalized video has been delivered, cancellation and refund options may be limited to the extent permitted by applicable law. The customer may use the delivered video privately unless a commercial use license is agreed in writing.
11. Right of withdrawal for consumers
Where mandatory consumer law grants a right of withdrawal, those rights remain unaffected. For services requested to start before the withdrawal period ends, the customer expressly requests immediate performance. If the service is fully performed after such request and the legally required acknowledgement has been given, the right of withdrawal may be lost. If only part of the service has been performed, the customer may have to pay a proportionate amount. For personalized digital content, statutory exceptions may apply once production or delivery has started with the customer’s consent and acknowledgement.
12. Content rules
The provider may refuse requests involving hate, harassment, explicit sexual content, illegal activity, dangerous instructions, impersonation, political extremism, misleading claims, third-party rights violations or anything that could harm the performer, customer or brand.
13. Intellectual property and usage
All website content, images, branding, performance concepts, texts and delivered artistic work remain protected by copyright and related rights. Customers receive only the usage rights expressly included in the booking or agreed in writing. Re-sale, advertising use, paid promotion, editing into commercial productions or AI training use is not permitted without written permission.
14. Liability
The provider is liable without limitation for intent, gross negligence and injury to life, body or health where required by law. For other cases, liability is limited to foreseeable, contract-typical damage to the extent legally permitted. The provider is not responsible for customer-side technical issues, wrong time-zone conversion, unsafe surroundings, third-party platform failures, payment provider outages or results outside the booked artistic service.
15. Third-party services
The website may connect to Stripe, PayPal, calendar tools, email automation or similar providers. These providers process data and payments under their own terms and privacy policies. A booking is only finally confirmed when the relevant payment or written invoice confirmation is received.
16. Force majeure
The provider is not responsible for delays or non-performance caused by events outside reasonable control, including illness, accidents, travel disruption, internet outages, platform outages, natural events, government restrictions, safety risks or other force majeure events. In such cases, a replacement date or suitable alternative may be offered.
17. Governing law and dispute resolution
German law applies where legally permitted. Mandatory consumer protection laws of the customer’s country of residence remain unaffected where they cannot legally be excluded. Before taking formal action, both sides should first try to resolve the matter by email using the contact details above.
18. Changes
The provider may update these terms for future bookings. The version applicable at the time of booking applies to that booking.